Refund policy

At ZELVIR™ ("we", "us", "our"), our mission is "Premium home organization — clean spaces, calm life." We stand behind the quality of every organizer we ship.

 30-DAY RETURN & RESOLUTION GUARANTEE You have 30 days after receiving your item to request a replacement, return, or refund.

DAMAGED, BROKEN, OR DEFECTIVE ITEMS (24-HOUR RESOLUTION)

 Please inspect your order upon arrival. If your item arrives damaged, broken, or defective,

 simply follow these steps:

 1. Email us at hello@zelvir.store within 30 days of delivery.

2. Attach 2 to 3 clear photos showing the damage.

 3. Our team will reply within 24 hours and offer your choice of a 100% FULL REFUND or a FREE REPLACEMENT — completely your choice, with no need to ship the broken item back.

STANDARD RETURNS (CHANGED YOUR MIND)

 If you ordered the wrong size or changed your mind, your item must be unused, unassembled, and in its original packaging. Email hello@zelvir.store to request return instructions.

 REFUND TIMELINE

 Approved refunds are issued immediately from our end and automatically credited back to your original payment method within 3 to 15 business days.